We offer free shipping on U.S. orders $50+. As of now, we only ship to the U.S. and Hong Kong.
Your order will arrive in 2-10 business days. Once the order ships, a confirmation email with tracking number will be sent to the email address provided at checkout.
Standard shipping: Est. 4-10 business days.
Expedited shipping ($10): Est. 2-5 business days.
Please note that these are estimates, not guarantees. The order processing times may be subject to delays if during holidays, new product launches, restocks and promotions.
At BBJ, we stand behind every product we sell. If you are not absolutely satisfied with your purchase from BBJbeauty.com for any reason, we will happily provide a full refund or credit (shipping fees are not refundable). Please send the return request by email to email@example.com within 7 days from the delivery date, and we will reply in 2 business days with a Return Number. Please make sure to write the Return Number on the box, email us the tracking number of the return package, and keep the shipping label for your records. Please note that any additional shipping and handling fees will not be covered unless there was an error on our end. (Unfortunately, we do not offer refunds if a product didn’t work out for you.)
Once we receive your returned package, we will process your refund upon checking the condition of the products. Items that are opened or damaged will be denied a refund or exchange.
If you received the wrong product, we take full responsibility for this mistake. Please email us at firstname.lastname@example.org and we will get you the right product as soon as possible.
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